Policies

Welcome to NexGen Uniforms!

We aim to provide you with exceptional service and high-quality custom uniforms tailored to your needs. This Policy Page outlines the terms and policies guiding your experience with us.

1. Custom Orders Policy

At NexGen Uniforms, all custom orders are designed to your specifications. To ensure a smooth process:

• Order Confirmation: All design details, quantities, and sizes must be approved in writing before production begins.
• Changes to Orders: Modifications must be communicated within 24 hours of order confirmation. Changes after this period may incur additional charges or delays.
• Production Time: Estimated production timelines will be provided upon order confirmation. Factors such as order size and complexity may affect delivery times.
• Approvals: Pre-production samples or design mockups may be provided for final approval, depending on the project.

2. Shipping and Delivery Policy

• Shipping Timeline: Orders will be shipped within the timeframe provided during order confirmation. Expedited shipping may be available for an additional fee.
• Tracking Information: Once shipped, tracking details will be shared via email.
• Delays: NexGen Uniforms is not liable for shipping delays caused by external carriers or unforeseen circumstances such as weather disruptions.
• International Orders: Customers are responsible for any customs duties, taxes, or fees.

3. Return and Refund Policy

As most of our products are customized, returns and refunds are limited:

• Non-Customized Products: Returns are accepted within 14 days of receipt if items are unused and in original condition. Refunds exclude shipping fees.
• Customized Products: Customized items are non-refundable unless there is a defect in workmanship or materials. We will replace or repair defective items at no additional cost.
• Return Process: Please contact our customer service team to initiate a return. Approved returns will be processed within 7 business days of receipt.

4. Payment Policy

• Deposits: A 50% deposit is required for all custom orders at the time of confirmation.
• Final Payments: The remaining balance must be paid before shipping or delivery.
• Accepted Payment Methods: Credit card, PayPal, bank transfer, and other methods as specified during checkout.
• Late Payments: Orders may be delayed or canceled if payments are not received within agreed timelines.

5. Privacy Policy

Your privacy is important to us. We collect only the information necessary to process orders and improve your experience.

• Data Use: Information is used for processing orders, communicating updates, and marketing purposes if opted-in.
• Third Parties: We do not share or sell your data to third parties without your consent, except as required to process transactions.
• Security: Our website uses encryption and other security measures to protect your data.

6. Intellectual Property

All designs, logos, and uniforms produced by NexGen Uniforms remain our intellectual property unless otherwise agreed upon.

7. Customer Support

If you have any questions or concerns about our policies or your order, please contact us:

• Phone: 438-392-5144
• Email: info@nexgenuniforms.com

We value your trust and look forward to serving your uniform needs! Thank you for choosing NexGen Uniforms: Fashion Forward, Performance Ready.

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